What eSIM profiles are available from Travel eSIM?
How are eSIMs delivered?
How long does eSIM delivery take after purchase?
Which devices are compatible with your eSIMs?
How do I install and set up my eSIM?
What countries/regions do your eSIMs cover?
Do these eSIMs come with phone numbers?
How many eSIM profiles can be stored at once?
Which device brands support eSIM
Can I send SMS or make phone calls using my eSIM?
Can I access any website or application using my eSIM data?
How easy is it to switch between multiple SIM profiles?
Can I install one eSIM on several devices?
Can I use my eSIM for a personal hotspot or tethering?
How do I remove an eSIM?
When can I remove an eSIM?
Can your eSIMs be topped up or renewed?
What happens to unused data?
Installing eSIM(s) On An Apple Device
How To Check If Your Phone Is Unlocked
“Cellular plans from this carrier cannot be added” Error Message
“This code is no longer valid” error
“Unable to complete cellular plan change” error
Can’t connect my eSIM on Android
Can’t connect my eSIM on iOS/iPhone
Problems with slow internet connection or slow internet speed
What is “PDP Authentication Failure”
What should I do if my device is network locked?
Yes, simply head over to our website, log into your account and top up your eSIM.
Our eSIM activation uses convenient QR code technology for a seamless self-service experience.
Select the eSIM profiles that fit your needs based on territory, data amount, duration, etc. We then reserve those profiles on our infrastructure and provide the QR codes to unlock service.
Activating our service is simple. Simply scan the QR code directly on your device and the eSIM profile is downloaded and activated instantly. No additional action is required on your end.
Shortly after you’ve purchased your eSIM you will receive your eSIM via email. Form time to time emails can go to spam or get blocked so if you haven’t received it, check your spam/junk folder.
If it’s not there, please contact us here so we can get quickly get your information out to.
We support up to 200 countries. Select the perfect data pack for your requirements from 1GB for 7 days all the way up to 20GB for 30 days.
We offer a wide selection of eSIM plans to meet diverse needs. Our eSIMs provide coverage in countries and regions worldwide, with options ranging from:
Whether you need a single eSIM or multiple eSIMs for your round the word trip, we've got you covered.
Browse eSIMs for the countries and regions you travel to, and filter plans by network, data amount, and duration to find the right fit. With hundreds of eSIM variations, we make it easy to find the perfect eSIM plan for your specific usage needs.
Our eSIM plans are compatible with any mobile device that is eSIM compatible. Generally, most mobile phones released after 2017 are eSIM compatible.
Click here to see our complete list of eSIM compatible devices.
Our eSIMs are data only but you can use app like Whatsapp, Viber and Yabb Messenger to make calls and send messages. With Yabb Messenger you can also keep track of how much data you have left on your eSIM and send SMS.
The eSIM itself does not impose any restrictions on accessing websites or apps. You should be able to browse and use internet services freely with the data provided by the eSIM plan.
However, there are some cases where you may find certain websites are blocked or inaccessible:
So while the eSIM does not directly limit web browsing, external factors related to the local network, your device settings, or website restrictions can occasionally result in certain sites being inaccessible. Your internet experience may vary depending on your location and device configuration.
Our eSIMS are data only and do notcome with a phone number to receive and make calls or send SMS. However, apps like Yabb Messenger allows you to make and receive calls and allow you to have a local phone number in the destination you are travelling to. With Yabb you can also obtain a virtual phone number in your home country and divert all the calls to your mobile number to that virtual phone number. If you do this before your leave you will be able to receive calls to your mobile number whist overseas without incurring roaming charges. Please confirm with your mobile phone carrier that unconditional call diversion to another phone number in your home country will not incur roaming charges.
Very easy. Once you’ve set up your eSIM you can switch between other eSIMs or your physical SIM card by enabling and disabling each eSIM or SIM.
The number of eSIM that can be used at once depends on the specific device model and capabilities. For instance, the iPhone 12 can store up to 8 eSIMs, but only one eSIM can be active at a time.
On dual SIM devices with a physical SIM slot and eSIM support, you can use one regular SIM profile and one eSIM profile simultaneously. This configuration is referred to as "Dual SIM with an eSIM."
Some phones also allow you to select the eSIM/ SIM that you want to use for calls vs SMS vs data. For example, you could select your phone’s SIM for SMS and one of our eSIMs for data. Depending on your mobile carrier’s global roaming policy you may not incur any global roaming charges for receiving SMS. This is useful for receiving SMS OTP codes for banking and app sign ups while overseas. To ensure you do not incur any global roaming charges we strongly recommend that you check your mobile service provider’s global roaming policy and make sure you don’t send or reply to any SMS while overseas with your SIM.
As of late 2020, there are over 110 consumer devices across smartphones, smartwatches, laptops, and tablets that support eSIM capabilities. Of these, 25 models are Apple devices including iPhone XR, XS, 11, 12, SE and various iPad versions which have had eSIM support for some time.
Google Pixel phones, the entire Samsung Galaxy smartphone lineup, Microsoft Surface Duo, Huawei P40, Lenovo Yoga, HP Spectre Folio, and Motorola Razr also have eSIM functionality.
In summary, many major manufacturers offer at least some models with eSIM support. Apple and Google devices have the most extensive eSIM compatibility currently, but adoption is growing steadily across brands as more laptops, tablets, watches, and phones add eSIM. The list of eSIM-enabled consumer gadgets continues to rapidly expand.
The "Cellular Plans From This Carrier Cannot be Added" error typically appears when trying to install an eSIM on a network-locked device.
eSIMs require an unlocked device to download and function properly.
To verify your device's unlock status:
Go to Settings > General > About
Check for the "Carrier Lock" status
If it states "No SIM restrictions", your device is unlocked.
However, if any SIM lock is indicated, you will need to contact your carrier to request that they unlock your device before the eSIM can be installed.
Having the device unlocked by the carrier will resolve the error and allow eSIM installation.
The "Invalid ICCID" error occurs when the QR code is not scanned correctly or if you are trying to reinstall an eSIM that is already active on your device.
A poor internet connection can lead to a partially scanned QR code. Try rescanning the code after moving to an area with better signal strength.
To verify if the eSIM is already installed:
Note that most eSIMs can only be installed once. Trying to reinstall an active eSIM will fail. Check your eSIM provider's policies - if the eSIM was already scanned and activated on your device, you cannot install it a second time after deletion.
If you are certain it is your first install attempt, rescan the QR code with a stable connection to resolve the invalid ICCID error.
The "Unable to Complete Cellular Plan Change" error indicates there was a problem installing the eSIM. This could be caused by:
To resolve, check your device's eSIM capacity, ensure you are installing a new eSIM profile, connect to a better internet connection, and enable mobile data.
If issues continue, contact your eSIM provider for further troubleshooting.
An eSIM can only be installed on one device at a time. Once an eSIM is installed on a device, it is locked to that device and cannot be transferred or used on any other device.
Yes, you can use your eSIM's data allowance to create a personal hotspot and share the internet connection with other devices.
To enable the personal hotspot feature:
On iOS devices, go to Settings and select "Personal Hotspot".
On Android devices, go to Settings and select "WiFi hotspot".
To check which eSIM's data is being used for the personal hotspot:
On Android:
Go to Settings > Network & Internet > Hotspot & Tethering. The eSIM currently providing data will be listed here.
On iOS:
Go to Settings > Cellular/Mobile > Cellular Data. The eSIM that is "On" is the one in use.
On Samsung:
Go to Settings > Connections > SIM Card Manager. The eSIM listed under "preferred SIM card" is the one that is active.
Review the personal hotspot settings on your device to ensure the correct eSIM is selected as the data source, if you have multiple eSIMs installed.
If you are experiencing connectivity issues with your eSIM data, verify the following settings are configured correctly:
Ensuring data roaming is on and the APN is entered correctly should resolve most connectivity issues. If problems persist, contact your eSIM provider for additional troubleshooting.
If you are experiencing connectivity issues with an eSIM on an iOS device, first verify you have completed all installation steps required to access data as provided by your eSIM provider.
Next, check the list of supported networks for your eSIM and manually select the correct network:
Additionally, confirm your APN settings are entered correctly and data roaming is enabled in your settings.
If you continue having issues connecting after selecting the right network, updating your APN, and enabling data roaming, contact your eSIM provider for further troubleshooting assistance on the iOS device.
Install eSIM via QR Code - iOS Steps
Install eSIM via QR Code - Android Steps
Note that you can take a screen shot of the QR code that we emailed to you and your phone should allow you to scan the QR code by selecting it from your photo gallery. If your phone does not have this feature you will need to install the eSIM manually or print or send the QR code to another device and scan the QR code with your phone’s camera.
Here are the steps to remove an eSIM on Apple and Android devices:
Remove eSIM on Apple devices
Remove eSIM on Android devices
Note: You can also temporarily disable an eSIM instead of deleting if you want to use it again later.
Deleting or disabling an eSIM does not extend its validity period - it will still expire based on the original term length.
Check if iPhone is Unlocked
Alternatively, insert a new SIM card and see if you can make calls/use data. If so, the iPhone is unlocked.
Check if Android Phone is Unlocked
You can also call your carrier to ask if the phone is unlocked.
Insert/Remove SIM Card on Android
The process for installing an eSIM on your Android device may vary slightly depending on the model and the network operator, but here is a general overview of the steps:
Your eSIM internet speed depends on local network congestion, prioritization, and coverage.
Slow speeds may indicate the APN (Access Point Name) was entered incorrectly during manual eSIM installation. An incorrect APN can make the internet appear slow when the underlying issue is improper setup.
Try toggling airplane mode on/off to reset the network connection. If your eSIM has multiple supported networks, switch to an alternate carrier.
You can also re-enter the APN following your eSIM provider's instructions. As a temporary workaround, switching cellular data to 3G instead of LTE can sometimes improve speeds if network congestion is the culprit.
If speed issues persist after verifying the APN settings, contacting your eSIM provider for network troubleshooting is recommended. Slow internet could be due to factors like network prioritization that require investigation on the carrier side.
Any unused data allowance on an eSIM expires once the validity period ends. Expired data cannot be recovered or used.
However, if the eSIM is a rechargeable plan, you may have the option to purchase a data add-on or top-up package to renew your allowance after expiration.
This will depend on the specific terms of the eSIM plan. Contact your eSIM provider to see if data top-ups are available as an option on your plan before the current allowance expires.
Failure to connect to the mobile data network can be caused by eSIM validity or configuration issues. Try the following troubleshooting steps:
If the eSIM validity, APN settings, and network all appear correct, try resetting the network settings on your device and restarting it.
On most devices, the network settings reset can be found in the Settings menu.
If you still cannot connect after confirming the basics and resetting network settings, contact your eSIM provider for further assistance troubleshooting the mobile data connectivity failure.
If you are receiving errors when trying to install an eSIM, you will need to contact your mobile carrier to request that they unlock your device.
Devices must be unlocked by the carrier in order to support eSIM installation and usage.
You should remove or delete an eSIM from your device in the following situations:
In general, inactive eSIMs that are no longer needed can be removed to simplify eSIM management and ensure only your current, active eSIMs are installed on your device.
